Supporting staff in times of need: Chatting with Che Salesa

We spoke with Che Salesa, Manager of the Employee Support Centre | Awhi Oranga at Auckland City Hospital, to hear about the support the centre provides to staff and the impact of the Manaaki Fund.

Tell us a little about your background and role.
Kia ora, my name is Che. I’m the manager of Awhi Oranga, where we assist hospital staff during tough times, whether it’s offering financial aid, advice, or other support.

What is the best part of your role?
The best part of my role is seeing our people work through their challenges and build confidence in their lives after coming in feeling unsure, overwhelmed, or in need of guidance. Whether they’re looking for support to apply for a new position or need help with something at home, it’s rewarding to see them regain their confidence and feel supported.

What’s the most challenging part of your role?
The most challenging part is hearing the stories of those who are struggling, whether financially, emotionally, or personally. It’s hard when you realise that anyone can find themselves in that situation. The vulnerability people show when they share their struggles is difficult, but it’s why our service is so important – to give support and remind them they’re not alone.

Can you tell us more about the Manaaki Fund?
The Manaaki Fund was established during the COVID-19 pandemic to support staff who were facing financial hardship and challenges getting to work. The fund continues to serve as a vital resource, offering extra assistance to hospital employees when they need it most.

The beauty of the Manaaki Fund is that it’s run by staff, for staff. Colleagues generously donate to the fund to support those in need. It’s a great example of kaimahi (staff) helping kaimahi.

How does the Manaaki Fund work and how can people access support?
Employees or their managers can reach out to us when they need support. We do an assessment to understand their situation and determine what help is needed – whether it’s budgeting advice, grocery vouchers, or transport support. For example, we offer AT HOP cards with two weeks of free travel so our healthcare workers can continue coming to work without worrying about the cost of transport. 

Our goal is to provide a safety net that helps people get through difficult times without fretting about things like transportation or basic necessities. This support is available to all staff at Auckland City Hospital and its associated sites, regardless of their department or role.

What would you say is the most significant impact of the Manaaki Fund?
The most significant impact, from the feedback we’ve received, is how grateful staff feel after receiving help. Many people feel a sense of relief knowing they have a support system at work where they won’t be judged. They can be open about their struggles and know we will listen. The emotional support and practical assistance can make a huge difference in helping them through tough times.

Can you share any stories that show how the funds have made an impact?
We’ve had people come in who were unexpectedly impacted by events like the floods and cyclones, not realising how much they were struggling until they shared their situation. One person came to us after their home had been red-stickered and they found themselves without a place to stay. They had been sleeping on couches at friends’ houses without realising they were technically homeless.

When they came to us, they were shocked to learn that we could assist them with more than just financial support – we could help with emergency housing and other necessities. That’s when they realised they didn’t have to navigate these challenges alone; they could come to work, and we would check-in on them and offer practical help. These moments, of realising they’re not alone and that support is here, have the most impact.

How has the Manaaki Fund helped staff in everyday situations?
In addition to major emergencies, the Manaaki Fund has made a huge difference in more routine but equally important situations. Staff who struggle to afford transport or groceries are able to use our support to ensure they can get to work, feed their whānau, or simply make it through the week. For example, we can provide grocery vouchers to help our hospital workers manage household expenses. 

These small but meaningful interventions go a long way in alleviating stress and letting our people focus on their work and well-being.

What would you like to say to supporters about the difference they can make?
I would just like to say thank you. Staff who contribute to the Manaaki Fund, whether through financial donations or simply spreading the word, make a real difference. Every contribution helps a colleague going through a tough time. To know you are part of a system that lifts others up when they need it most is incredibly powerful.

Your generosity means we can continue to help our people in need, and it creates a workplace culture where everyone feels cared for and valued.

For more information about the Manaaki Fund click here, and please make a donation to support those who care for our community.