Ann & Gracey: Bringing smiles through volunteering

Ann and Gracey

Scruffy

Whether it's an anxious patient, a busy doctor, or a child feeling overwhelmed, the presence of Ann and Gracey makes a real difference.

Ann began volunteering with Outreach Therapy Pets in 2009, after retiring and deciding she wanted to give back in a way that also involved her beloved dog, Scruffy.

Over the years, Ann, Scruffy and Gracey have visited Te Whetu Tawera, Starship, Wards 51, 42, 82, the Ambulance Bay and the Emergency department where a few minutes of petting Gracey helps ease the stress of patients and provides staff with a much-needed break for a few moments. 

It’s the small moments that make all the difference. One memorable moment took place when Ann met a distressed woman who, after just a few minutes with Scruffy, visibly relaxed, smiling and much calmer. Another time, a child struggling with motivation to complete her exercise found encouragement in Scruffy. As they walked side by side, Scruffy's presence helped her push through and complete her walk with a smile.

Ann has always had a deep love for dogs and has had five over the years. Her journey began with Scruffy (pictured above, right), who was the first to join her in what has now become 15 years of dedicated volunteering.

Another memorable moment occurred in Critical Care when a patient, feeling very unwell and uncomfortable, had young children in the room who were visibly distressed. The nurse and the children's grandmother moved them to a quiet space and asked Ann if she could bring Gracey in. As the children sat on the floor, petting Gracey, they started to seem more at ease. By the time Ann left, the children were smiling and hugging Grace, their worries temporarily lifted.

For Ann, these heartwarming moments are what keep her coming back week after week. “I come away with quite a high,” she says. “Even a few minutes with Gracey can change someone’s whole day.”

Ann’s work is a reminder of how simple gestures can bring comfort during life’s most difficult moments.

Our volunteers make a real difference every day. Learn how you can get involved here.